What is ROI?
- ROI or return on investment is a measure justifying all kind of investments.
- ROI is a ratio dividing profit with investment.
Training investments definition
- All costs involved to improve the competencies of the staff.
Training income / impact definition
- All improvement recorded after the training interventions, performance after training less before training.
- Identify the key performance indicator to measure results of training
- Compute the before and after KPI ratios
- Use input output graph to measure the impact of competency improvement.
EXAMPLE - calculating the ROI.
Before training performance - RM3,000 sales profit
After training performance - RM 5,000 sales profit
One year impact RM2,000 x 12 = RM24,000
If training costs is RM20,000, profit is RM4,000 divided by RM20,000
ROI is 20% per annum
Difficulty in evaluating training
- Unlike other investments, the impact and outcome in training is continuous and infinity. The impact on staff training could be long and timeless.
- Measuring precise training costs and investment is almost impossible.
- Classroom training costs are easier to account but on the job training and coaching is difficult to value and demarcate.
Arriffin Mansor 012-2786282
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