Performance tools+++7 steps

Suitable for all job holders
How to manage performance - THE PROCESS

1. Performance goals -  defined clearly in KPI and KPI measures
2. Performance gaps - identify the critical performance gaps
3. Critical success factors or key result areas
4. Key Performance Indicators - measures
5. Performance Targets  - SMART based on benchmarking
6. Performance Evaluation -  actuals against targeted
7. Improvement Strategies - training or non training factors

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THE ANALYTIC TOOLS

1. The ROE/ROA chart to identify performance gaps and causal factors
• The CEO's performance
• the critical success factors and the performance gaps / strengths and weaknesses
• measure the working and fixed capital efficiency.
2. The variance analysis of KPI measures to identify both positive and negative gaps
• against industry standards
• on the key functional departments
3. Use the input output graph to identify true performance
• eliminate impact due to change in volume
4. Simulate the profit models for optimum matching
5. Use corporate BSC perspective for the whole business.
• integrate the functional strategies
6. Evaluate the value chain and process chains
• input, process, output and outcome.
7. Use the 6 key financial ratio analysis

Copyright:   Arriffin Mansor 012-2786282