Performance evaluation in 7 steps

How to measure performance in 7 steps

Define performance objective as clearly as possible
Relate performance in terms of output and input relationship which are definitely more than 1
Choose the most suitable KPI for measuring certain performance area.
Obtain before and after training or other intervention data.
Conduct the true performance analysis and eliminate the impact of volume
Convert performance improvement to one year performance
Calculate the return on investment and IRR

WEDNESDAY, MAY 18, 2011

	TRAINING NEED ANALYSIS
TIME	9.00-10.30	11.00-12.00	12.00-1.00	2.00-3.30	4.00-5.00	Assignments
DAY
1	Critical performance gaps use ROE du pont	Is gaps caused by competency	Use KPI to measure performance gaps	Benchmark to identify best practices Use BSC to identify learning and knowledge	Identify key persons	Performance gaps
2	Confirm competency gaps through alternative means	Combine and cluster competencies through alternative delivery	Justify training through expected benefits	Input output analysis to calculate expected performance improvement	Evaluate Training through ROI	Competency gaps
© Arriffin Mansor 012-2786282