Standard Operating Procedures SOP

What should be in the SOP?

definition:  A set of fixed instructions or steps for a carrying out routine operations.

9 elements

1. Performance objectives / goals / kpis
2. Key Result Areas to achieve goals
3. Key Performance Indicators / Efficiency measures
4. Internal Control systems - promote efficiency, integrity and objectivity and performance.
5. Chart of Authority - delegation of authority
6. Functional descriptions, process and activity description.
7. Strategic Maps - linkage to the organisation
8. Key Activity budgets.
9. Input output system and
10.  the value chain system

Arriffin Mansor 012-2786282