Competency based TNA - 8 steps

Identifying competency gaps through performance gaps.

(the only effective training need analysis)

1. Identify critical performance gaps of the company with suitable benchmarks.
• From ROE check in depth at the bottom of the Du Pont Chart.
2. Check the root cause of poor performance beside competency.
• identify performance gaps purely contributed by lack of competencies.
3. Identify critical job holders to check on their competencies
4. Draw best practices from benchmarks and compare them to arrive at the unique competency gaps.
5. Confirm types of competency needs through BSC analysis. OR
6. Confirm competencies through alternative processes.
• survey questionaire
• focus groups
• observation
• task analysis
• personal records
• Personal interview
7. Chose appropriate training delivery for most economical approach.  Conduct cost benefits analysis to justify training. (use before and after  training comparison)
• Calculate the training benefits through the performance improvement gains
• divided by the training investments/costs
• ROI training
8. Submit TNA reports.

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