Training Need Analysis - 5 key steps

1. Identify critical performance gaps of an organisation -  by ROE format.
• variance analysis between actual against standards
• use pareto principle to identify the most critical
2. Analyse and select performance gaps caused by lack of competency - use input output analysis
3. Bench mark to get the best practices and standard competency profile - use KPI
4. Compare competency of relevant job holders with that of standard - competency gaps
• competency and depth
• Eliminate factors other than competency
5. Category and cluster competencies for appropriate training strategy and delivery 

Arriffin Mansor 012-2786282